Zola ʕ•ᴥ•ʔ Bear Blog

Users of the day: message and conversation

I do receive quite some strange calls when I answer an emergency phone at work. People with IT-problems call, and we respond.

The message

This morning a user had left a message on my mobile phone; no name, telephone number or other identifying information was recorded. Here's the translated transcript:

Yes, hey, Niklas...you are IT support now...IT department's temp corridor...well, I...you're biggest in IT, right...security...government authority...control. Security unit's security for government authority. Control of security of...I myself build filter for the numbers...object.

The conversation

I: IT Department, Niklas speaking. User: Hello! I just called to tell you that I reported a case a month back, where I wanted help, but you never called me back; why is that? I: Hello! I recognise your voice and I remember your case; you had left your telephone number, but when I called back I heard an automatic reply saying that your number was suspended for incoming calls. U: Yeah! I: ...yes; that's why we haven't been able to reply. You didn't leave your name or any other type of information that could help us to reach you, so we couldn't find you. U: Oh. I: But now that you've called again, I'm sure I can help you out! Did you-- U: But...why didn't you just call me?